Payments processed through Stripe

Secure payments.
Clear choices.
More confidence.

Discover Ghana with a clearer understanding of how you pay. We use Stripe to process online payments, with security technology designed to protect your payment information.

How your payment is protected Explore payment options
Encrypted payment dataBank authenticationClear booking terms
THE PAYMENT JOURNEY
Your payment, explained
You choose how to payReview the price, currency and booking terms.
01
Stripe processes the paymentYour bank may request authentication.
02
We confirm your bookingKeep your confirmation and booking reference.
03

An explanation of the payment journey. Available methods and confirmation timing depend on your checkout and booking.

Payment securityStripe’s encrypted payment infrastructure
Choose at checkoutSee the methods available for your booking
Clear responsibilityLocal booking support. Stripe payment processing.

Local service. Specialist payment technology.

A Ghanaian team.
A trusted payment
infrastructure.

Travio Ghana is operated by Expedition-Go Tours Ltd. Our team supports your travel booking; Stripe provides the technology that processes online payments.

You choose from the options offered at checkout and review the amount, currency and terms before paying.

Payment security and booking protection work together. Stripe secures the payment process. Your experience’s booking and cancellation terms explain what happens if your plans change.

Who handles what?

Stripe · payment processing

Processes transactions and initiated refunds through the payment network, with the security features available for the integration.

Travio Ghana · booking support

Helps with your booking, cancellation requests and refund eligibility under the applicable terms.

Your bank or provider · authorisation

Approves payments, may request authentication and determines when credits appear in your account.

How Stripe processes refunds

Protection behind the payment

More than a
payment button.

Stripe combines secure infrastructure, card-data protection and authentication tools. Here are the key technologies relevant to online payments.

01 / PAYMENT TECHNOLOGY

Encrypted connections

Stripe uses HTTPS and TLS to protect information moving between your device and its services.

Learn more at Stripe
02 / PAYMENT TECHNOLOGY

Tokenisation & card vaults

Stripe replaces raw card numbers with tokens in its infrastructure and encrypts stored card numbers using AES-256.

Learn more at Stripe
03 / PAYMENT TECHNOLOGY

PCI Level 1 certification

Stripe is certified as a PCI Level 1 service provider. This certification applies to Stripe’s payment environment.

Learn more at Stripe
04 / PAYMENT TECHNOLOGY

Fraud screening with Radar

Stripe Radar analyses payment signals to identify suspicious activity. Available checks and rules depend on the payment setup.

Learn more at Stripe
05 / PAYMENT TECHNOLOGY

3D Secure authentication

Your bank may ask you to approve a card payment through its app, a code or another authentication step.

Learn more at Stripe
06 / PAYMENT TECHNOLOGY

Wallet authentication

Supported wallets can simplify payment using your device’s authentication. Availability depends on your device, browser and checkout.

Learn more at Stripe

These descriptions explain Stripe’s capabilities. Features applied to a transaction depend on the integration, payment method and bank. Stripe’s certifications do not automatically certify Travio Ghana’s entire website.

Ways you can pay

Familiar methods.
A simpler checkout.

Recognisable brands. Clear choices. Explore widely used payment methods supported by Stripe below, then choose from the options shown for your booking at checkout.

Pay with a supported debit or credit card.

Major card networks supported by Stripe include Visa, Mastercard and American Express. Other networks, such as Discover, Diners Club, JCB and UnionPay, depend on account location and payment configuration.

Visa logo
VisaDebit & credit cards
Mastercard logo
MastercardDebit & credit cards
American Express logo
American ExpressCard network
Discover logo
DiscoverCard network
Diners Club logo
Diners ClubCard network
JCB logo
JCBCard network
China UnionPay logo
China UnionPayUnionPay card network
Debit cardsCredit cardsOther eligible card networks
Stripe card support

Available methods vary by booking, country, currency, device and eligibility. The options and amounts displayed at checkout take priority.

Flexibility with clear terms

Plan ahead.
Know when you pay.

Reserve now, pay later and buy now, pay later are different arrangements. Read the option offered for your booking before you choose.

WHERE OFFERED FOR YOUR BOOKING

Reserve now.
Pay later.

For an eligible booking, a reservation may allow payment to be collected later under the stated booking terms.

  • Check the payment date and any authorisation requirement.
  • Review the cancellation deadline and what happens if payment fails.
  • A reservation is confirmed only as explained in your booking confirmation.
WHEN AN ELIGIBLE PROVIDER IS SHOWN

Buy now.
Pay over time.

A third-party provider may offer instalments or delayed repayment. It decides eligibility and sets the repayment terms.

  • Review the provider’s schedule, fees and any interest.
  • Follow the provider’s instructions after a cancellation or refund.
  • Do not stop repayments unless your provider tells you to.
About Stripe-supported pay-later methods

The payment journey

Understand each step.

STEP 01

Review your booking

Check the date, guests, inclusions, total price, currency and cancellation policy.

STEP 02

Choose & authorise

Select an available payment method. Complete any authentication requested by your bank or provider.

STEP 03

Keep your confirmation

Save your booking reference and payment confirmation. Some methods can take longer to confirm.

STEP 04

Get help if needed

Contact our team with your booking reference for changes, payment questions or a refund request.

Refunds & payment questions

A clear route
when plans change.

Your booking’s cancellation policy determines whether a refund is available. Contact Travio Ghana to request a cancellation or refund.

Once an eligible refund is initiated, Stripe sends it through the payment network. Your bank or provider determines when it appears in your account.

Payment processing does not remove the booking’s cancellation conditions or make a non-refundable booking automatically refundable.

Contact booking supportRead our refund policy

What to expect

  • Refunds normally return to the original payment method. Stripe does not let a refund be redirected to an unrelated card.
  • Timing varies by payment method and bank. A pending or failed refund may need follow-up.
  • A refund can appear as a separate credit or, for some recent transactions, as the original charge disappearing.
  • If you do not recognise a charge, contact our team and ask your card issuer about its dispute process.
Stripe’s refund process

Small steps that protect you

Stay in control
of your payment.

Use the official booking flow and keep your payment information private.

Use the official checkout

Start from travioghana.com. If a payment request seems unusual, contact our team through the official website before proceeding.

Keep authentication private

Never share a card security code, bank password or one-time bank code with a guide or support agent.

Check the price & currency

Review the final checkout amount. Your bank may apply its own conversion or international-transaction fees.

Keep your booking reference

Save confirmation details so our team can locate the booking and help with payment or cancellation questions.

Payments FAQ

Your questions,
answered.

Clear answers about Stripe, payment methods, deferred payments and refunds.

Ask our team
01Does Stripe guarantee that every booking is safe?

Stripe provides payment security and fraud-prevention technology. It does not guarantee a tour’s delivery, insure your booking or automatically make every transaction refundable. Check the experience details and cancellation policy before booking.

02Who decides whether I can receive a refund?

Travio Ghana handles your booking or cancellation request under the applicable booking terms. When a refund is approved and initiated, Stripe processes it through the payment network. Your bank or payment provider controls when it appears in your account.

03Can I ask Stripe directly to cancel my tour?

Contact Travio Ghana for booking changes, cancellations and refund requests. Stripe is our payment processor; it does not manage your tour itinerary or decide the booking’s cancellation terms.

04Can I use every payment method shown on this page?

The options displayed at checkout are the options available for your booking. Country, currency, transaction amount, device, bank and enabled payment methods can affect what appears. This page explains Stripe-supported payment families, rather than promising every method on every booking.

05Is reserve now, pay later the same as instalments?

No. A reserve-now-pay-later booking defers collection until the stated deadline. A buy-now-pay-later provider offers its own repayment plan. Both are available only when explicitly offered at checkout, with their own conditions.

06Will I be charged before I approve a payment?

Review the amount, currency and terms before submitting your payment. For an eligible deferred booking, check the collection date and cancellation deadline before authorising any scheduled payment.

07What should I do if a payment is declined?

Check your card details, available funds and any bank authentication request. Your bank may need to approve an international transaction. Contact your bank for the decline reason or use another method shown at checkout.

08What if a payment is duplicated or unfamiliar?

Contact Travio Ghana with your booking reference and the payment date. Your card issuer can advise on an unauthorised charge or dispute. Dispute outcomes are decided under the issuer’s and card network’s rules.

09Should I send my card details through WhatsApp or email?

Enter sensitive payment details only in the official payment flow. Never send your full card number, security code, banking password or one-time authentication code to our team by chat or email.

Learn more from Stripe’s official payment and security documentation.

Security at StripePCI certificationRadar3D SecurePayment methodsLink walletPay-later methodsRefunds

Built in Ghana. Here to help.

Explore with clarity.
Pay with confidence.

Discover local experiences, review the terms and choose the payment option that works for you.

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